“The addition of two exceptional sales, service and operations leaders like Cal and Carmen demonstrates our commitment to providing best-in-class service to the travel industry while modernizing Princess’ omnichannel sales capabilities that will expose Princess to a wider audience and will boost cruise bookings,” said John Padget, President of Princess Cruises. “Under their leadership, Princess will increase sales performance through unparalleled business relationships and the deployment of new sales tool innovations in partnership with our Princess Experience and Innovation development team.”
Almaguer brings extensive cruise and travel industry sales experience as well as contact center expertise from more than 20 years with Disney Destinations, and he will oversee all channels of sales and distribution of Princess vacation products. as well as the company’s contact center operations, reporting directly to Princess. President John Padget. Almaguer previously led the national sales force supporting Walt Disney WorldDisneyland, Disney Cruise Line, Adventures by Disney and Aulani Resort & Spa in Hawaii, and also led the operations of Disney’s contact centers and travel agencies. His extensive cruise experience also included sales roles at Norwegian Cruise Line and Windstar Cruises, before joining Disney Cruise Line as a launch team member.
“Cal’s impressive career leading critical sales channels for some of the world’s fastest growing vacation companies is built on his passion for exceptional customer experiences, his belief in the power of the travel agency community and omnichannel consumer engagement,” Padgett said. “His deep understanding of the travel industry and long-lasting relationships, coupled with his extensive contact center experience, make him the ideal strategic leader for our growing sales efforts.”
“It is an honor to be part of the Princess brand, which is clearly at the forefront of innovation in customer experience,” said Almaguer. “My goal will be to extend the principles of the Princess MedallionClass experience of personalized, hassle-free service to all interactions with consumers and travel professionals.”
Roig will join Almaguer, a venerable sales, marketing and community leader who will now lead Princess’ business relationships, lead the business development teams and also serve as the business authority for all of Princess’ sales terms, including the web, contact centers and on board. In addition, Roig will bring to commerce new and innovative products and services that will enhance commercial revenue potential and expand consumer demand for the Princess brand. After more than 30 years of experience in marketing, sales and the cruise industry, including the last six years leading marketing and sales for Crystal Cruises, she returns to the Carnival Corporation family after starting her career with Carnival Cruise Line in 1981. Roig also previously held sales roles with Azamara Club Cruises and Costa Cruises.
“Carmen’s proven track record of developing and implementing fully integrated, multi-dimensional sales and marketing campaigns with key accounts as well as top performing teams is a perfect fit with our desire to further energize our sales efforts and sale in general,” Almaguer said. “With Carmen at the helm, Princess is well positioned to improve sales strategies, intensify channel engagement and maximize revenue productivity.”
After 29 years at Princess, seven of those who oversaw travel agency sales, John Chernesky will become a Princess brand champion, a role that combines her considerable experience, industry connections and media influence with her passion for social media and promotion. An early adopter and leader in applying social media tools to maintain channel relationships, Chernesky will now focus entirely on promoting the Princess brand to consumers and commerce with continued media engagement and activation. social at special events and new product launches.
“John’s unique ability to engage, inform and entertain both customers and travel industry partners, developed over many years sailing Princess ships and managing travel agency sales, makes him the perfect choice for a brand champion with a voice naturally imbued with credibility and authenticity,” said Padgett.
About Princess Cruises:
One of the best-known names in cruises, Princess Cruises is the world’s leading premium international cruise and tour operator operating a fleet of 15 modern cruise ships, carrying millions of passengers each year to 380 destinations across the world, including Caribbean, AlaskaPanama Canal, Mexican Riviera, Europe, South America, Australia/New Zealandthe South Pacific, Hawaii, Asia, Canada/ Cruises in New England, Antarctica and around the world. A team of professional destination experts have curated 170 itineraries, ranging in length from three to 111 days, and Princess Cruises is continually recognized as “the best cruise line for itineraries”. In 2017, Princess Cruises, along with parent company Carnival Corporation, introduced MedallionClass Vacations enabled by the Medallion Device, the vacation industry’s most advanced wearable, provided free of charge to every guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to an effortless personalized vacation, giving guests more time to do the things they love most. The company is part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK).
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SOURCE Princess Cruises