Travel insurance claims approval slows as Omicron wave wanes.


Before the pandemic, Lauren Mack, 44, a New York-based writer, “didn’t routinely purchase travel insurance,” she wrote in an email. Covid-19 convinced her otherwise, and out of six trips taken since the start of the pandemic, she’s had to file claims for three – twice for weather delays and once because her fellow traveler tested positive. for the virus. Two are still under review, and the first took nearly two months from application to reimbursement.

Although understanding what is covered by travel insurance and what is not continues to trip up consumers, comprehensive and “cancellation for any reason” policies have emerged as a way to cover bookings not reimbursements and to seek compensation for travel disruptions as travel continues to be impacted by waves of coronavirus and war-related uncertainty in Ukraine.

Now, getting a decision on a claim has become the latest issue consumers have with travel insurance, whether it has anything to do with Covid or not.

“The claims review and approval process has slowed down due to the pandemic,” said Kendra Thornton, owner of Royal Travel & Tours, a Winnetka, Illinois-based travel agency, who attributes the slowdown to the volume of claims. . “Approved claims that used to be paid in less than two months are now taking up to five months or more.”


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